CUSTOMER CARE

RETURNS, EXCHANGES & REFUNDS

Everything you need to know about returns, exchanges, refunds, and damaged or incorrect items.

What is your return policy?

We accept returns within 14 days of delivery for eligible items. Products must be unused, unworn, in their original packaging, and include all accessories and tags.

How do I start a return?

Simply contact our support team at support@clogshub.com with your order number and the reason for your return. We’ll provide you with the next steps.

Who pays for return shipping?

Unless the item is incorrect, damaged, or defective, customers are responsible for return shipping costs.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are issued to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

Can I exchange my item?

Yes. If you need a different size or color, contact us within 14 days of delivery. Exchanges are subject to product availability.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.